AI Customer Care — Automation of customer service in e-commerce
AI Customer Care — Automation of customer service in e-commerce
🛍️ “Customers get an answer before they even have to ask.”
Customer service automation in e-commerce has reduced response times from hours to seconds — giving time back to the team and comfort to customers.
AI identifies the subject of each inquiry, responds instantly, and forwards only cases that require human attention — 24/7.
📊 Benefits:
🤖 70% of inquiries handled automatically
⚡ Responses in seconds, not hours
🔁 +35% increase in returning customers
🎯 Relieved team — greater focus on important issues
Everyday challenges in e-commerce
In e-commerce, every hour without a response can mean a lost sale. Online stores receive dozens — sometimes hundreds — of customer messages each day, repeating endlessly:
📩 Questions about product availability, order status, return policies, or delivery options
⏳ Response times during peak hours stretching to several hours
👨💼 Teams overloaded with routine inquiries, leaving no time for complex cases
📉 Growing customer frustration, declining satisfaction scores, and lower conversion rates
Manual handling of these inquiries not only slowed down the entire store but also made scaling impossible and worsened the shopping experience. As a result, the company lost its competitive edge and limited its own growth potential.
Multi-level automation with AI
Multi-level AI automation that takes over the most common and time-consuming tasks of the customer service team.
The system runs 24/7, responds within seconds, and forwards only what truly requires human intervention.
🧠 Automated email responses
AI instantly generates replies to inquiries about order status, availability, or returns — even outside business hours.
💬 24/7 chatbot with human handover
The bot chats in real time and forwards complex cases to the team — with full context included.
🔔 Product availability alerts
The system monitors inventory and notifies customers when a product is back in stock — without team involvement
📊 Inquiry tagging and analysis
Every request is automatically classified, helping expand the knowledge base and optimize the store’s UX.
Roi
Customer service automation led to a clear increase in efficiency and a better shopping experience. Customers now receive answers faster, while the team has gained room to handle more complex cases and take proactive actions. This implementation is not just an improvement — it delivers concrete numbers that make a real difference.
70% of inquiries handled automatically
🤖 Most routine communication is handled by AI — without involving the team.
Response time reduced from several hours to just a few seconds
📩 Customers receive information instantly — no matter the time of day.
+40% more team time for issues that require attention
🎯 Employees focus on what truly requires their expertise.
Examples of automations
Automation of requests for quotations from e-mails to CRM
Sales
From e-mail to order in CRM - fully automatic query handling in less than 60 seconds. The AI-based system analyzes the content and attachments of e-mail messages, classifies queries, recognizes data from documents and creates a complete order in the author's CRM. Without human participation.
- 97% faster RFQ processing ✅
- >250 hours recovered per month ✅
- Effortless scalability — 40+ RFQs per day ✅
AI Matchmaker — Automation of the candidate selection process
HR
The AI-powered recruitment system transforms requests into accurate, actionable candidate shortlists — in minutes, not days. By analyzing email content, integrating with databases, and generating candidate communications, recruiters save dozens of hours and can work faster, more precisely, and more effectively.
- 50–70% shorter candidate selection time
- +800% higher throughput
- +35% higher matching accuracy
Automatic allocation and correction of cost invoices using AI
Finances
AI takes care of accounting documents from A to Z. The system analyzes, classifies, and posts cost invoices and corrections — entirely without human intervention. It processes over 1,200 documents per month, continuously learning the company’s structure, posting rules, and KSeF compliance requirements. The result? Consistency, speed, and zero chaos.
- Over 95% of documents processed and posted automatically
- 85% reduction in handling time
- +100% more bandwidth
- More time for analysis, not for data copying
AI Marketing — intelligent automation of content and social media
Marketing
📢 Daily content without the daily effort. 🧠 AI that knows what, where, and when to publish. Your intelligent marketing assistant that creates engaging content, schedules posts, and automatically publishes them across your chosen channels — from blog to LinkedIn. It helps companies maintain a consistent online presence without hiring an agency or building a content team.
- 6× more content per month
- Cost reduction of 70–85%
- +60% higher engagement on social media
Automation of tender analysis
Sales
Instead of looking through, decide. Automatic analysis of tenders and assessment of opportunities in a few minutes. The AI system automatically downloads tender announcements, analyzes documentation (PDF, SWZ, attachments), assesses compliance with customer criteria and creates a structured report for decision-making. Without human participation, without waste of time.
- Reduction of analysis time by 96% ✅
- 6x higher process throughput ✅
- Real-time decisions ✅
- 🌍 Ready to scale without limits ✅
Ready to speed up your business?
Schedule a free consultation with our expert and find out in less than 30 minutes:
- ✅Which processes in your company are worth automating in the first place - and why they
- ✅What AI technologies and tools will work well in your industry
- ✅What savings and efficiency growth can you achieve - preliminary calculation of ROI
- ✅Answers to your technical and business questions - no jargon, no obligations
What do customers say about us?
Thanks to BizProcess.AI, instead of wasting time on documents, we focus on strategic decisions. AI segregates offers for us - we choose only those worthy of attention
Construction companyInstead of exchanging emails and correcting accounting errors, we have full control over the invoice from the beginning. The system itself monitors compliance and informs what needs to be improved
Production and trading companyMarketing automation provided our channels with regular content and saved thousands of zlotys per month. The team stopped putting out fires and started planning campaigns in advance
Design company