Operations

Automatic cost reimbursement based on cross-analysis of transactions from multiple sources

Three systems, one decision — automatically. The system integrates data from parking, purchases and bank transactions to automatically verify reimbursement conditions and trigger the refund.

100%

refunds processed automatically

<30min

from meeting the conditions to decision

data sources analysed simultaneously

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Industry

Finance & Accounting

Department

Operations

Implementation time

10-12 weeks

Scale

3 data sources, 1000+ transactions daily, time-based and geographical rules

Manual verification of reimbursement conditions across three systems

The reimbursement programme offered parking cost refunds provided purchases reached a specified value. Verification required combining data from the parking system, payment terminals and bank accounts.

The operator compared parking time with purchases, checked the partner within the zone, and verified the amount threshold. Rules varied between zones. With hundreds of requests per day, operators could not keep up.

Errors worked both ways: rejecting an eligible customer generated complaints, while approving an ineligible transaction meant a loss. Average time to refund: 5-10 working days.

Automatic cross-matching of three sources with a reimbursement rules engine

The system integrates data streams from three sources in real time. The cross-matching engine links them based on customer ID, location and time window.

The rules engine automatically verifies zone-specific conditions: amount threshold, partner list and time limit. Rules are configurable from the panel without code changes.

After successful verification, the system initiates the refund without operator intervention. The dashboard shows statistics, and anomalies are flagged for manual review.

Before and after implementation

Concrete automation results

Time to refund

Before

5-10 working days

After

<30 minutes

-99%

Verification errors

Before

10-15%

After

<1%

-93%

Automatic processing

Before

After

100%

new feature

Unaware of eligibility

Before

30-40%

After

<5%

-88%

Cost settlement time

Before

1-2 weeks

After

real-time

new feature

Refund complaints

Before

15-20%/month

After

<2%

-90%

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Combining data from the parking system, payment terminal and bank account used to be a nightmare. Three systems, three formats, manual verification. Now the system matches the data itself and makes the reimbursement decision within tens of minutes.

Loyalty platform, reimbursement programme across 20+ locations